Excellent service Virgin Atlantic's Lindo Mlangeni!

I had to drop off a friend at ORT on Tuesday, but as she required assistance, I took her up to the check-in counter at Virgin Atlantic. This year they asked to see her visa or Esta for the USA, but as this wasn't necessary the previous time, she didn't have a copy of her Esta with her and the e-mail it was sent on 2 years ago, was missing,

An awesome young man by the name of Lindo Mlangeni was assisting us. He was so calm and attentive and offered a variety of suggestions. My friend was in quite a bit of a tizz and needed to sit down. He offered his chair to her, helped her get on the airport Wi-Fi to call her son in the US, so that he could e-mail it to her again. Lindo then took her phone, forwarded her son's e-mail to his supervisor so that they could print it for her. What an awesome customer service experience! Not once did he get agitated by us, and remained calm and friendly.

Once her bags were booked in and her boarding pass issued, he suggested that we go have something to drink and return at 20h00, upon which he then arranged for a wheelchair for my friend (she had a knee operation recently and was on a crutch).

Well done to Virgin Atlantic for employing Lindo Mlangeni! He is an asset to your company and I hope that he will get the recognition he deserves through this HelloPeter post!