Clarence will prove you wrong no matter the facts

Virgin is a great airline which I love. I had an incident today and its unfortunate that the call centre is manned by a manager with no manners or respect. I forwarded an email to him from the company and I had to force him to admit that the email came from them. The highlight was 20 minutes later when I asked him: And do you think it is correct that I will be flying from London to South Africa as well as from South Africa at the same time as this confirmation says - 2 outbound flights?\ And he rep**** that he "can't say.\"" Nothing could make him admit that there was a mistake. \""If there is no mistake"