Book directly through airline only

Between eDreams, the data controller and Virgin Atlantic all their terms and conditions seem to clash, my first name appeared twice on my ticket instead if my name and surname ... refusal to change by the data controller ... both companies say they can't do more ... I simply can't travel and it seems as though the ticket and money have all gone ... and I'm led to believe the ticket is non refundable. Why can't Virgin Atlantic not intervene and help me?