Bad Customer Service - Virgin Australia

It is terrible that in this day and age that a service provider cannot assist with a product that it offered. We flew from Melbourne to Auckland on virgin Australia, at the check in we were told that the tickets did not include baggage and that we had to purchase the baggage at A$120 pp. He told us to contact virgin Australia to purchase the baggage for the return flight as it would be cheaper A$55 pp. we tried contacting the call centre only to be told to contact the people who we booked with (we jet) as they could do nothing, it wasn't their ticket(virgin Australia).We then asked to be transferred to the complaints department in which we were told that we could instead speak to the senior manager, the senior manager repeated the story and when asked to be transferred to the complaints department told us that we should have read the rules and regulations! Well done Virgin instead of going the extra mile for your customers you instead hide behind the fine print! I will never use Virgirn again, I will never recommend people to use virgin. Hiding behind fine print might make you richer in the short term but in the long haul will cost you clients. Customers keep you in business!