Anyone out there??????

<p>I wish to travel from JNB to EDI and after several unsuccesful attempts via the online booking facility, I used the chat facility to ask for confirmation of the ' we don not have enough seats......' error message. Turns out Virgin Atlantic no longer flies to Edinburgh. A update of error responses would be of most use to customers. I'm a Business analyst dealing with a multi million rand company's client data base and will gladly assist in tailor making error messages</p> <p>The live chat agent was most helpful, she filled me in on the real reason forbeing unable to book a flight and suggested I call (011) ********** to book a flight to London and make my own arrangements from LHR to EDI. I called, used the IVR service....................only to hang on for more than 10 minutes without being assisted</p> <p>I have various carriers at my disposal, but prefer Virgin Altantic, surely it should not be this difficult to book a flight.</p> <p>I chose you first and now have to chose an alternate carrier</p> <p> </p>