The confusion of wrong numbers (Tears fault)

The original telephonic connection was dreadful. I could hear the person speak, but what I heard was 100% unintelligible. Here they shone because while I had reached a rapid frustration, they called back with greatly improved sound. I find this process weird. Tears had a name for the dog (a ***** with a male name). The name at Virbac was Avery. Virbac worked out that number given to me by Tears was wrong, so 2, different dogs confused. The number I NOW have, ex Virbac, is correct.