Fantastic Service from BackHome

I had my cat microchipped with Virbac BackHome's microchip. When I was registering her details on their website, I received an important phone call and had to step away from my computer (the website did warn that the ''Pet Details'' section had to be completed, checked and saved, because once you step away or save the details, it will be saved and cannot be changed. This could result in some of the details either saving as missing, lacking or incorrect).

In my case, the "Pet Details'' section was incomplete and saved as an empty form, with only the cat's microchip number. The webpage stated that one could e-mail BackHome and they would update that section. I expected the usual service we unfortunately experience in SA: no response, a slow response or just general bad service. I was very pleasantly surprised to receive such great, fast and reliable service. Within a few minutes of sending the e-mail, they responded (Consultant: Kovilan Nagia), asked for the necessary details, updated the webpage and even forwarded me the completed registration form for the cat. Furthermore, he was friendly, attentive and used the proper vernacular. What a pleasure dealing with BackHome!