Excellent.

I’ve only had one email interaction with Virbac BackHome… I found it interesting that their auto response together with human response emails all have the hellopeter review link. And this single interaction made it clear why they have that link proudly displayed in all of their emails.

Wow. Prompt responses, to the point yet professional and extremely rapid conclusion to my query. Completely unexpected. The friendly and efficient response with evidence of the requested changes caught me so off-guard I had my first real smile for the day. Judging from their review score and the reviews, they should consider starting a customer service training division to teach most other businesses in SA how to do it properly. They clearly have a winning recipe for short and quick fix answers. One only trusts that this experience would continue into more complex queries too.

It’s so efficient though, that even one of their 1 star reviews was a praise filled review. Clearly a finger fault on the stars.

Well done and thank you!