Terrible Customer Service

I just read another one star review and I feel the exact same. I've never had such terrible service before. I have had to e-mail them every week just trying to get our internet sorted, and it's at a point now where I would never recommend them to anyone. I feel like I'm communicating with a wall.

They never respond to e-mails, never really sort out the problem and paying for 10mb, but getting speeds of 0.85 with packetloss above 200. I've had a few days where things go alright, just to be back at square one. I've had the same problem since January and honestly have no idea why we've stayed with them for as long as we have.

They never tell me what the issue is when I ask, do some quick fix which lasts a day, and I am back where I started the very next day. If they are unable to fix the issue, I would at least like to know about it. It can't continue like this for months on end, and be played off as "well, the weather." That's the only time I've ever been explained as to what the issue was. It's truly ridiculous and frustrating.

The reason for changing to them was due to a friend recommending them, because they were one of the few internet providers in the area. My friend letting me know that their customer service was somewhat terrible, but I really didn't expect this.

Would not recommend them to anyone. Will be changing as soon as we are able to. Just thought I'd make sure people know not to use them.