*** SERVICE

Have had problems with our wifi at the beginning of every month, i contact the support team on whatsapp every month, just for them to ask me for pictures of the router and give me the instruction to switch some cables, this never works!!!!

and then they have the audacity to blame us for the wifi not working because the cables are not in the correct places???? we have to pay a callout fee every time this happens and i think this is absolutely ridiculous from the support side.

Dont give me the task of switching cables if you are only going to blame me because they are not in the correct order. i never touch the cables and the wifi works, so why would you tell me i switched the cables?