lK
lex K

1 reviews | Active since Jul 2014

04 Apr 2015, 15:37

Inferior service

Oh man,I really should have learn't my lesson by now.After battling with my wi-fi reception from Megatone in Ceres for the past couple of years,always promises on top of promises that it will be rectified,I finally switched to these Vinet guys.<br> After being assured with more promises,just need to invest a few thousand in some new equipment of course,and I will have absolutely no more internet issues.<br> Well I swallowed that one,and here I sit,they've all gone on holiday,after promising to send someone out to assist me,never materialised and I have no service of which to speak.<br> Why oh why do we have to put up with this shoddy service,we pay these people a monthly fee and yet they don't feel they have to keep to their part of the contract,so dissapointed at having been **** to again.

0
Replies (1)
Vinet Internet Solutions
Vinet Internet Solutions's reply22 Feb 2019, 07:28
Official
Lex, thank you for this review. Im sorry you felt like this at the time, sorry we couldn't life up to your expectations. The facts however is not accurate in the review. We do have a service level agreement in place and we were your 4th or 5th internet supplier as you told me yourself. I hope we can put this behind us and move forward. Lucky your area will be connected with fibre soon.