Very unprofessional service

JP JANSEN VAN VUUREN - 803 BROOKDALE, SOMERSET LAKES

I am very disappointed in the service we got from Lelani De Wet. It took 3 weeks to get my aunt's fibre sorted out. I contacted Lelani on 17/5/2023 (this after she was contacted and emailed on numerous times by my aunt, as well as IT guys I arranged to assist my aunt). I kept telling her that there is something wrong with the fibre, and she kept saying "all the lights are green so the problem is not with Route Networks, but Afrihost. I begged her to get back to me, which she never did. On 18/5/2023 my aunt went into the Admin Office of Brookdale and after bursting into tears, they phoned Lelani and told her that this needs to be sorted out immediately. Again she came with the remarks of Afrihost. Eventually after phoning my aunt and telling her that they would send out a Technician today at 9:00 to see what the issue is. Only 10min later she phoned back and said the Technician had a look remotely and fixed the issue, which means it was a fibre issue all along. This entire drama took 3 weeks and my poor aunt was so traumatized. She is 75 years old and was close to a nervous breakdown. If Lelani did what I asked her to do on Wednesday and listened to the me regarding it being a firbre issue,. this could have been sorted out on Wednesday. I am appalled to see that a Company employs someone that is so inefficient in assisting clients. This is not a good reflection on your company. I trust you will take urgent action.