Paid R3,000 for an Inspection, Then Asked to Pay More for Their Own Mistake

I am extremely disappointed with the service I received from View4You.

I paid approximately R3,000 upfront for a comprehensive pre-purchase vehicle inspection. The purpose of the inspection was to provide me with peace of mind before purchasing a commercial vehicle.

Unfortunately, the inspection never took place due to what I believe was an error on View4You’s side.

On the morning of the inspection, the inspector contacted me and confirmed our appointment. Acting on that confirmation, I travelled to the dealership at my own expense to meet him. Instead, the inspector elected to go to my residential address rather than the dealership where the vehicle was located.

As a result, the inspection did not happen. I lost valuable time, incurred travel expenses, and spent considerable effort trying to resolve a situation that was not of my making.

To make matters worse, View4You initially requested an additional R1,495 to complete the inspection at the correct location. When I decided to cancel because I no longer had confidence in the service, I was then informed that I would not receive a full refund because they regarded the inspection as an “aborted inspection” and wanted to deduct travel costs.

I find this completely unacceptable.

I have a recording of the conversation with the inspector confirming the appointment, and my partner was present during the call and is able to confirm what was discussed.

I do not believe a customer should be expected to pay additional fees or lose money because of an error in the inspection process. Instead of accepting responsibility and resolving the matter fairly, I have been left out of pocket and forced to spend additional time pursuing a refund.

I have requested:

* A full refund of the amount I paid. * That all additional charges be withdrawn. * Written confirmation that this matter has been resolved fairly.

I hope View4You takes this complaint seriously, reviews the facts objectively, and resolves this matter promptly. Until then, I cannot recommend their services based on my experience.