1 reviews | Active since Sept 2015
Vitality Active Rewards system always offline
This is the third week in a row my wife and I have visited this branch of Vida E Caffe with a Vitality Active Reward. All three time we choose the reward in the app, order the coffee, scan the code only for the manager to come out from the back saying \the system is offline, sorry.\" All three times our rewards have gone to waste and expired before we can use them.<br> <br> We end up paying for coffees that we were supposed to get for free. Not much of a reward partner. Rather say you are not a partner so we don't waste rewards where we cannot claim them."
I would like to thank you for taking the time to communicate to us as to why our service, or lack thereof, did not meet your expectations.
Please accept our sincerest apologies. We are deeply saddened that we have disappointed you.
Please check your email where we would like to continue this discussion.
Should you require any further assistance, please don't hesitate to contact ***.
Obrigado!
I would like to thank you for taking the time to communicate to us as to why our service, or lack thereof, did not meet your expectations.
Please accept our sincerest apologies. We are deeply saddened that we have disappointed you.
Please check your email where we would like to continue this discussion.
Should you require any further assistance, please don't hesitate to contact ***.
Obrigado!
So it it 8 months later and they still dont accept vitality active rewards and they still dont have loyalty cards.
Useless customer service. I used to enjoy Vida E, now I won't go back
So it it 8 months later and they still dont accept vitality active rewards and they still dont have loyalty cards.
Useless customer service. I used to enjoy Vida E, now I won't go back