Based on recent customer reviews, Vida E Caffè is facing serious service and consistency concerns across multiple South African branches. Customers repeatedly describe rude or dismissive baristas and cashiers, being ignored at counters, orders served out of turn, and waits stretching to twenty minutes or longer. Complaints also cover incorrect drinks, hot lattes topped with ice, stale or sour toasted sandwiches, thin fillings, hygiene lapses and a mislabelled macon sandwich. Positive feedback exists at Parkrand and Secunda, praising enthusiastic greetings, strong coffee and quick service during rush hour.
TrustIndex
2.2
NPS Score
-90
Recommended: Unlikely
Nov '25 - Oct '26
Frequently Asked Questions About Vida E Caffè
What do customers say about Vida E Caffè?
Based on recent customer reviews, Vida E Caffè is facing serious service and consistency concerns across multiple South African branches. Customers repeatedly describe rude or dismissive baristas and cashiers, being ignored at counters, orders served out of turn, and waits stretching to twenty minutes or longer. Complaints also cover incorrect drinks, hot lattes topped with ice, stale or sour toasted sandwiches, thin fillings, hygiene lapses and a mislabelled macon sandwich. Positive feedback exists at Parkrand and Secunda, praising enthusiastic greetings, strong coffee and quick service during rush hour.
Is Vida E Caffè trustworthy?
Vida E Caffè has a TrustIndex of 2.2 out of 10 on Hellopeter, based on 34 reviews in the last 12 months. Hellopeter has tracked Vida E Caffè across 304 total reviews. How is the TrustIndex calculated? →
Recent reviews (34)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your Experience1 reviews | Active since Sept 2024
⭐⭐⭐⭐⭐ Nthabiseng at Vida e Caffè Vanderbijlpark — An Absolute Star!
A special shout-out to Nthabiseng, who works at the drive-through. She is consistently warm, kind, friendly and full of positive energy. Every interaction with her is a pleasure, and her beautiful attitude genuinely makes a difference. Today, I made sure to tell her just how amazing she is, and the smile on her face was everything. Good service deserves recognition, and Nthabiseng is a perfect example of what exceptional customer service should look like. If you visit this branch, I hope you have the pleasure of being served by Nthabiseng. She is a gem, and I hope management recognises the value she brings to the team. Nthabiseng, you are appreciated, you are amazing, and you are an absolute star. Keep shining! 😊
1 reviews | Active since Sept 2024
⭐⭐⭐⭐⭐ Nthabiseng at Vida e Caffè Vanderbijlpark — An Absolute Star!
A special shout-out to Nthabiseng, who works at the drive-through. She is consistently warm, kind, friendly and full of positive energy. Every interaction with her is a pleasure, and her beautiful attitude genuinely makes a difference. Today, I made sure to tell her just how amazing she is, and the smile on her face was everything. Good service deserves recognition, and Nthabiseng is a perfect example of what exceptional customer service should look like. If you visit this branch, I hope you have the pleasure of being served by Nthabiseng. She is a gem, and I hope management recognises the value she brings to the team. Nthabiseng, you are appreciated, you are amazing, and you are an absolute star. Keep shining! 😊
1 reviews | Active since Jun 2026
Best Vida e branch
The Vida attached to the Shell garage in Rondebosch is the best! I have been to various ones but this one is the friendliest & most consistent how I want my cappuccino! Loveness the manager , Jonny and the team welcome my friends and I like family every week to the amusement of customers queuing in line for service in front of us. I really wish management & other Vida branches could see how these folk keep showing happiness while working.
1 reviews | Active since Jun 2026
Best Vida e branch
The Vida attached to the Shell garage in Rondebosch is the best! I have been to various ones but this one is the friendliest & most consistent how I want my cappuccino! Loveness the manager , Jonny and the team welcome my friends and I like family every week to the amusement of customers queuing in line for service in front of us. I really wish management & other Vida branches could see how these folk keep showing happiness while working.
1 reviews | Active since Mar 2023
Bad attitude and manners from staff member
I bought a Smoothie with a voucher and the transaction went through twice for some reason The attendant was very rude and upset with me Nothing was offered in return I will not buy there again
1 reviews | Active since Mar 2023
Bad attitude and manners from staff member
I bought a Smoothie with a voucher and the transaction went through twice for some reason The attendant was very rude and upset with me Nothing was offered in return I will not buy there again
1 reviews | Active since Sept 2026
I am writing this te...
I am writing this text in complaint of one of Vida E Cafe’s Barista (Nombulelo Frances Mjambani) in Boardwalk store who is using my Identity to **** peoples money and yet convince her colleagues that it is me who is ****ming..I am soo disappointed as a customer on how does such a diverse company hire a person who puts other people’s life in danger for their own personal benefits…
1 reviews | Active since Sept 2026
I am writing this te...
I am writing this text in complaint of one of Vida E Cafe’s Barista (Nombulelo Frances Mjambani) in Boardwalk store who is using my Identity to **** peoples money and yet convince her colleagues that it is me who is ****ming..I am soo disappointed as a customer on how does such a diverse company hire a person who puts other people’s life in danger for their own personal benefits…
1 reviews | Active since Dec 2012
Vanderbijlpark Vida e Caffe
If I could I would give no stars at all. This Vida is not up to standard. You wait for an order at the drive- thru just as long as it takes to drink or eat the order. The managerial staff is rude and acts as if it is an inconvenience to help you. Even if you complain to head-office there is absolutely NO CHANGE - like I say they should get NO STARS
1 reviews | Active since Dec 2012
Vanderbijlpark Vida e Caffe
If I could I would give no stars at all. This Vida is not up to standard. You wait for an order at the drive- thru just as long as it takes to drink or eat the order. The managerial staff is rude and acts as if it is an inconvenience to help you. Even if you complain to head-office there is absolutely NO CHANGE - like I say they should get NO STARS
1 reviews | Active since Feb 2026
Attitude that sucks
The cashier had so much attitude, l literally asked if she was irritated by my presence and clearky said she is tired, how do you even tell me as a customer you are tired hence you giving me attitude
1 reviews | Active since Jul 2026
Most disappointing customer service at Belverde Square branch
I visited Vida e Caffè at Belvedere Square with my friend, and unfortunately, it was one of the most disappointing customer service experiences I have ever encountered. My friend ordered a chai latte, and I ordered a hot chocolate. After paying, my friend realised she had forgotten to ask if the regular milk could be substituted with soy milk. When she asked the cashier, she was told the barista had already started making the drink. The cashier was not approachable from the beginning, she never asked what size drinks we wanted and simply selected a size without consulting us. When my friend's drink was ready, no one called her or informed her that it was waiting. It sat on the counter for approximately 3–4 minutes until my friend had to approach the barista herself to ask if it was ready. When she received the drink, she confirmed it had been made with regular milk. She took a sip and found that it was cold, she politely asked if it could be remade. Instead of responding professionally, the barista questioned why she said it was cold and suggested she should simply use the microwave. My friend also explained that she had wanted soy milk instead. At that point, the interaction became completely unacceptable. The barista raised her voice, accused my friend of changing her story, and repeatedly attempted to portray my friend as dishonest. She began making a scene in front of other customers, belittling and gaslighting my friend by implying she was lying. The situation escalated further when the barista pulled me into the conversation, saying she didn't want to speak to my friend because she was "a little girl" while she herself was "a big lady." I found those comments completely inappropriate and disrespectful. Although we may appear young, we are both adults who work hard for our money. We entered the café as paying customers and expected to be treated with the same dignity and respect as anyone else. Our age or appearance does not justify being spoken down to, shouted at, or belittled. To make matters worse, another staff member unnecessarily inserted himself into the confrontation. My friend politely asked him not to involve himself in the discussion and requested that he step back to give her some personal space, as he was standing very close to her and pointing in her face. He ignored her request, remained in her personal space, and continued raising his voice at her in defence of the barista. His behaviour was intimidating, inappropriate, and only intensified an already uncomfortable situation. When my friend asked to speak to the manager, he claimed that the barista was the manager, which made us feel as though we were being dismissed rather than helped. None of the staff were wearing name tags, so we were unable to identify the individuals involved. Although the drink was eventually remade with soy milk, the experience had already been ruined. The atmosphere became so hostile that we no longer felt comfortable remaining inside the café. We took our drinks and sat in our car just outside the entrance. Even after leaving the store, we could still hear the barista loudly talking about my friend, repeatedly referring to her as "a little girl." After everything that had happened, neither of us could even enjoy our drinks. Everyone has difficult days, and it was clear that the barista may have been having one. However, having a bad day is never an excuse to shout at customers, belittle them, create a public scene, or allow other staff members to intimidate them. Professionalism should be maintained regardless of personal circumstances. I have visited many other Vida e Caffè branches and have never experienced anything remotely similar. This incident has significantly damaged my perception of the brand. I will not be returning to the Belvedere Square branch, and I sincerely hope that management investigates this matter and provides the necessary training to ensure that no other customer is treated in this manner. Every customer deserves to be treated with courtesy, professionalism, and respect.
1 reviews | Active since Jul 2026
Most disappointing customer service at Belverde Square branch
I visited Vida e Caffè at Belvedere Square with my friend, and unfortunately, it was one of the most disappointing customer service experiences I have ever encountered. My friend ordered a chai latte, and I ordered a hot chocolate. After paying, my friend realised she had forgotten to ask if the regular milk could be substituted with soy milk. When she asked the cashier, she was told the barista had already started making the drink. The cashier was not approachable from the beginning, she never asked what size drinks we wanted and simply selected a size without consulting us. When my friend's drink was ready, no one called her or informed her that it was waiting. It sat on the counter for approximately 3–4 minutes until my friend had to approach the barista herself to ask if it was ready. When she received the drink, she confirmed it had been made with regular milk. She took a sip and found that it was cold, she politely asked if it could be remade. Instead of responding professionally, the barista questioned why she said it was cold and suggested she should simply use the microwave. My friend also explained that she had wanted soy milk instead. At that point, the interaction became completely unacceptable. The barista raised her voice, accused my friend of changing her story, and repeatedly attempted to portray my friend as dishonest. She began making a scene in front of other customers, belittling and gaslighting my friend by implying she was lying. The situation escalated further when the barista pulled me into the conversation, saying she didn't want to speak to my friend because she was "a little girl" while she herself was "a big lady." I found those comments completely inappropriate and disrespectful. Although we may appear young, we are both adults who work hard for our money. We entered the café as paying customers and expected to be treated with the same dignity and respect as anyone else. Our age or appearance does not justify being spoken down to, shouted at, or belittled. To make matters worse, another staff member unnecessarily inserted himself into the confrontation. My friend politely asked him not to involve himself in the discussion and requested that he step back to give her some personal space, as he was standing very close to her and pointing in her face. He ignored her request, remained in her personal space, and continued raising his voice at her in defence of the barista. His behaviour was intimidating, inappropriate, and only intensified an already uncomfortable situation. When my friend asked to speak to the manager, he claimed that the barista was the manager, which made us feel as though we were being dismissed rather than helped. None of the staff were wearing name tags, so we were unable to identify the individuals involved. Although the drink was eventually remade with soy milk, the experience had already been ruined. The atmosphere became so hostile that we no longer felt comfortable remaining inside the café. We took our drinks and sat in our car just outside the entrance. Even after leaving the store, we could still hear the barista loudly talking about my friend, repeatedly referring to her as "a little girl." After everything that had happened, neither of us could even enjoy our drinks. Everyone has difficult days, and it was clear that the barista may have been having one. However, having a bad day is never an excuse to shout at customers, belittle them, create a public scene, or allow other staff members to intimidate them. Professionalism should be maintained regardless of personal circumstances. I have visited many other Vida e Caffè branches and have never experienced anything remotely similar. This incident has significantly damaged my perception of the brand. I will not be returning to the Belvedere Square branch, and I sincerely hope that management investigates this matter and provides the necessary training to ensure that no other customer is treated in this manner. Every customer deserves to be treated with courtesy, professionalism, and respect.
1 reviews | Active since Jul 2026
Vida Cafe Long Wait
I just visited Vida Café Parow centre and waited 20min for my beverage. This while seeing other clients enter, order, pay, receive and leave before me. Not a happy chappy!!! Please take better care of your customers.
1 reviews | Active since Jul 2026
Vida Cafe Long Wait
I just visited Vida Café Parow centre and waited 20min for my beverage. This while seeing other clients enter, order, pay, receive and leave before me. Not a happy chappy!!! Please take better care of your customers.