Very Disappointed with Service at Southdowns Vida e Caffè

I had a terrible experience at the Southdowns Vida e Caffè and it has become a pattern, not just a once-off.

I ordered two drinks, but people who came in after me were served first. This happens often and it’s extremely frustrating.

Another issue is the complimentary chocolate. Vida is known for including it with coffee, yet at this branch I hardly ever receive it. When I ask, the staff give me unfriendly looks, which makes me feel uncomfortable as a customer.

On top of this, the service at the till has lost its friendliness — no warm welcome anymore, just indifference.

I love Vida e Caffè as a brand, but the Southdowns branch really doesn’t live up to the standard.

Please sort this out so customers don’t feel overlooked and unwelcome.