Shoddy business practices and questionable behavior by regional manager

Was involved in an altercation with a ****mer in the branch at Waterstone Village in Somerset West, CPT. The individual committed *****, but what I found strange was that they were confident to purchase themselves a coffee. To my surprise, the regional manager claimed that he could not identify me or the ****mer in the footage from the counter. I was even supp**** images of the camera at the exact time stamp that the card transaction took place. Absolutely laughable as you can imagine. Apparently a card transaction can occur without an individual being physically present. His statement: "my cameras don't lie." What an absolute joke.