say no to Vida E Caffè

Vida Morningside Invoice no - 1848 - Number 51)

Really disappointed at Vida yesterday Purchased a ****in, banana bread and smoothie only to be left totally disappointed *Smoothie was basically ice with minimal taste *Staff puts margarine on my banana bread without asking me first. When I enquire, I was told they don't have anything else, and they will toast the bread (I later was told they freeze their products so the warm it up this way is basically just to make it appear fresh) The ****in was supposed to have nut butter on it and them didn't have nut butter. After paying I was told this and then was told there is nothing they can do and won't do. The ****in was ice cold again re-iterating the point that their stuff is kept cold and or frozen and not fresh Poor service - staff did not seem interested in engaging and answering my questions or assisting me with alternatives even after I gave them an opportunity to do so.

Fortunately I have learnt from this as this branch is below par and really needs a wake up call.