Poor service quality

The other day we were at Cape Town airport to collect my son. While waiting we decided to to each have a hot chocolate. Well when we started drinking it was no more that luke warm. Does the name not imply HOT chocolate. Also the powder was not properly mixed with the milk. They are in far too much of a hurry to get the drinks done & very loud in the process. Very poor service. Thinking about it afterwards the same has happened at the Shell garage on the N2 highway just outside Somerset West & in Bramley Johannesburg. Does NOT reflect as an ideal place to buy hot drinks !