Points not accumulating

I have made it known to the staff repeatedly that I have not been accumulating points for all of the purchases I have been making since last year. I have checked it religiously and the Team at Vida have forwarded my concerns and it seems in vain. Not only have I repeatedly been purchasing a cup or two a day since I received my loyalty card but I know I am not the only one affected as my colleague also has not had her points accumulated. Between the two of us we purchase two cups of coffee for everyday of the working week. We have also purchased some of the edibles and it seems we are not receiving any acknowledgement for our loyalty and there seems to be no urgency put to our concerns. For this reason I am lodging a formal query on hellopeter in the hopes that this matter will get resolved as apposed to being left to fester more issues. The staff had assured me that the computer would save all the swipes on the terminal and now I find myself looking though my records and all the times I used my card I would be able to provide proof but the times I paid cash would be extremely hard. I only hope that all my purchases are in fact on the system.