TK
Tanith K

1 reviews | Active since Apr 2014

28 Jan 2015, 16:31

Plastic Frio

I ran out to grab lunch, my manager and I decided to pick up a Vida E. Since I don't drink coffee, she suggested I try the Chocolate Frio. <br> We ordered, received great service and left happy customers.<br> <br> For my first frio it tasted pretty good. It wasn't until i drank further and there was more than 1/4 left, I was stirring it to loosen it up as I had it sit for a few minutes, that I noticed something that could have passed for ice. If ice was thin and floppy that is.<br> <br> I opened the cup and found that it was a piece of plastic. Already shocked, i stirred some more and found another piece. I took pictures of it as well.<br> <br> I closed it and continued drinking, and then found another piece.<br> <br> At this point I threw whatever was left, away.<br> <br> Quite disappointed, I didn't expect that at all. I think that's quite shocking.

0
Replies (1)
Vida E Caffè
Vida E Caffè's reply02 May 2023, 21:58
Official
Hello Tanith_K,

Firstly, Thank you for writing in to hellopeter to let us know of your experience. We are exctremely sorry for the incident and have already been in touch with our operations team as well as the franchisee and GM of the Paddocks store. We are currently investigating this and will resolve this issue as soon as possible.
We would hate for you to walk away feeling as though you have been \short-changed\" by this incident

Best regards,