Non-existant Customer Service, Vida E Caffè, N2 Shell at Macassar

Absolutely bad Customer Service from Vida E Caffe at the SHELL Service station, as their scanning facility for apps like discovery has not been functioning for 20days. After several sms and emails, the Vida head office has still not fixed the problem. I left several messages to Phillip ( ********** 557) Vida HQ without response, and they were very confused who the customer is and who the Owner is.As a customer I get the impression they they don't value their customers at all! Out of principle I will not use them again.