No S****s

Having been in the customer service industry for almost ten years and having studied Customer Service Management, Business communication, Wealth Management, Customer Relationship Management, NLP Life Coaching and IT Networking, it's fair to say that I know what good customer service is and I have not received anything like that from Vida.<br> <br> I work 2 minutes away from Vida in Wembley Square and every morning, I always get me a cappuccino and Warm Oats.<br> This morning, what usually takes less than 15 minutes, had me there for almost 30 minutes, as there were no s****s and they had to go look for s****s in the store room, which they couldn't find and expected me to wait longer till they find a s****, resulting in me leaving without a s**** and eating oats with a fork.<br> It's not what I'm used to and disappointed, as I've been a loyal patron since your first store in Kloof Street.