no item AND no refund!

If I could give less than one, I would! Arrived, ordered and paid at your Sunningdale Vida E Cafe (by Super Spar) to order 3 Coffee Frio's. (Friday 31 January '25) After waiting for over 10 minutes, a lady came over to tell us they were out of the frio coffee powder and could we please order something else. We declined and asked for our money back, but being cashless they could not assist. Despite your staff trying to persuade us to rather choose an entirely new drink, your team eventually noted down my partners banking details to reimburse him. It is now the 7th of February and all your team is doing is shifting blame onto one another and we have still not received our refund! Making the Vida E franchise look SHOCKING.