Franchisor fast asleep

In fairness to the Vida E folk, I have tried to call them to discuss this situation. Impossible though, as no-one ever answers their advertised numbers.

Like others who have similar comments, I have been frequenting this franchise for a long time and it is evident that the franchisor has lost all interest in maintaining franchisee standards. There are still some very good outlets, but these are few and far between and rapidly declining.

I tend to pass the 2 on the N1 outside Worcester a lot and use these as a pit stop. The one in the direction of Worcester is on steady decline with goods that are stale etc, but the one across the road (direction CT) is pretty disgusting with flies in a display cabinet, with filthy glass panels and goods that would make stale look appealing. I had a Toastie yesterday afternoon.....it was pretty putrid, they smeared so much butter on the bread to mask the staleness (hardness) that it was sickeningly inedible. The bacon on this particular sandwich was rock hard. You can't serve food like this to paying customers...or anyone/thing for that matter.

The franchisor doesn't care....the franchisee makes his money and very few of them give a darn as the majority of their customers suck up the poor service. So, you vote with your feet!!!

There are, thankfully, some very good operators. For instance the outlet in the Montague Gardens centre is brilliant....great staff, excellent service, food is always fresh no matter what time you visit. I believe the same franchisee operates the brilliant outlet in the centre opposite Bayside in Table View.

Vida e head office....pull finger and sort your story out...or not! Plenty of other options.