Constant complaints from Vida Sanctuary being unable to accept my Vida card

On 20 October I went to Vida e cafe in Sanctuary mall to buy coffees using the points on my Vida card. They said the card reader is not working and I lodged a complaint on the vida side - and received a reply from Lindsey that support will be advised.

I went back today at 2:30PM and again they could not help - this time they say their internet is offline. I got very upset as this is the second time they have made me drive there for nothing and said I am the customer wanting to buy something an they must make a plan. They said there is nothing they can do, what must they do? I asked for the manager and was told he is not there (no wonder that store is such a disaster as it is not being manged). I asked for pen and paper to leave my details so that the manger can call me and while I was doing that one of the staff behind he counter was talking and said suga wena. I questioned them and they said no not me they talking about something else.

Why are there no backup systems in the store. Why can they not use 3G or even the wifi in the mall? How many times must I continue wasting petrol going back there to get what I am owed before I will actually get it.