Barista's with attitudes, great coffee made poorly, if only there was management that responds...

Good day,

This complaint is for the vida e caffe on Pres. Fouche, Randburg at the Shell garage. The Barista's name is Moses. He was making coffee when I was at the payment till. I asked for him to make the cappuccino the same as the last time. He then looked at the current customer he was serving and made a joke about my request. I stayed quiet and waited for my turn. When it was my turn I asked him to not do that to customers it is rude. He denied and then developed an attitude about it expressing guilt. I then told him that the coffee is not like before as I asked. He ignored.The coffee was made like a latte, lots of milk and can't taste the coffee. I paid R32, surely I can get the quality I pay? I then asked for sprinkles and the one that was there was cinnamon, I put it in without knowing. I didn't know because there is no labels and asked him to resolve my coffee of which he said, I need to pay again. Please look into my phone number, *** and would see that I purchase a significant amount of coffee. Yes I made a mistake but surely the franchise can put a label and not develop an attitude of pay more after we pay a significant amount over the years.

Is this the attitude of the Barista's here? What is the action going forward about this Barista and his approach to paying customers? I ask because I am struggling with this question: Are we to accept poor quality and disrespectful attitudes for paying customers from Barista's whom we are paying premium coffee prices? I mean, this is not instant coffee where you just add boiling water...

I would appreciate a follow-up response. Since there is generally no response from these platforms, This is also on Hellp Peter.