Arrogant Franchisee

<p>So I needed my caffeine fix, had a free drink available on the discovery app and decided to cash in. After getting to the counter I decided to order a Vanilla Latte Mucho. It was rung up and the code scanned. I thought that was that but was called back and asked to pay in R4. I was confused at this moment and questioned why R4 was needed. The answer was that I'm being charged for the Vanilla, still confused I pointed out to the menu and said the cost of the drink is R32 and that is for a Vanilla Latte Mucho and that the app clearly says 1 free drink. After alot of arguing and with it getting busy with other customers behind me I changed the order to a Flat White. The teller huffed and was clearly irritated. I managed to find the owner and asked him to explain what this charge is for. He said that it was what the system charged and he has no control over it. I pointed out the fact that one can order a Gelado for R36 and the full cost is covered by the Discovery 1 free drink. He didn't seem to care and had little interest. I asked him for the Head Office number and he said I could find it on their website. He refused to give me his name which I found to be extremely arrogant. All in all a terrible experience and poor customer service from all involved. This Franchisee is representing your Brand but he is poorly lacking in customer service and this is very apparent in the dealings with the other staff. </p>