AS
Ashraf S

1 reviews | Active since Aug 2016

23 Nov 2016, 11:00

Disgusted

<p>I had just had lunch with my family at around 13h00 i then went to change my daughters nappy in the changing room as soon as i entered i got a poo smell and i Thought to myself let me finish my business quickly when i was done i put my foot on the pedal to open the bin that is where all hell broke loose in that changing room i immediately vommited in the toilet the stench was so unbearable like the thing was not changed in 2 days that is unacceptable and a health hazard to babies i then cleaned myself up and got out of there and i approached the cleaner fatima and told her what had happened and how unaceptable it is she then just gave me a dirty look and told the other cleaner "bring net n sak daar" and " die is nie eers n nappy bin nie it is vir pads" i then immediately left before i lost my cool with that woman if it would have been a white person complaining she would have handled the matter with respect but they think you coloured so they can talk to you as they please</p>

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Replies (3)
Victoria & Alfred Waterfront
Victoria & Alfred Waterfront's reply23 Nov 2016, 12:10
Official

Good Day Solomons31,

Thank you for bringing this matter to our attention.

I will forward this to the relevant principals for investigation and feedback. Once they have provided me with feedback, I will be responding to the email address provided.

Please note that service is of prime importance to us and we are constantly striving to improve this in all aspects.

We do apologise for any inconvenience caused.

Kind regards,

Lindi Bissolati-Corker

Customer Relations Coordinator

V&A Waterfront Information Centre

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AS
Ashraf S's update02 Dec 2016, 22:12
Reviewer Update

Still no feedback on my complaint

Victoria & Alfred Waterfront
Victoria & Alfred Waterfront's reply05 Dec 2016, 10:18
Official

Good Day Ashraf,

As per our telephonic conversation, are you happy with the feedback I provided?

Kind regards,

Lindi Bissolati-Corker

Customer Relations Coordinator

V&A Waterfront Information Centre

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