Victoria & Alfred Waterfront
Claimed Business
|2.5|8 Reviews (last 12 months)|This business does not respond to reviews
Victoria & Alfred Waterfront
Claimed Business
|2.5
8 Reviews (last 12 months)
Does not respond to reviews
AI Review Summary
Based on recent customer reviews, Victoria & Alfred Waterfront is widely celebrated as a vibrant shopping, dining, and leisure destination, with visitors consistently praising the cleanliness, lively atmosphere, and accessibility for families and elderly guests. Standout staff interactions, particularly during boat tours and assisted shopping experiences, are frequently highlighted. However, a recurring theme among dissatisfied customers involves food quality concerns at on-site retailers and restaurants, alongside frustrations with complaint handling, delivery disputes, and parking payment issues that customers feel were resolved without sufficient empathy or accountability.
Performance(last 12 months):
NPS Score
50Very Likely
NPS Score
50
Recommended: Very Likely
Review Distribution
2.5|8 Reviews
Oct '25 - Sep '26
Recent reviews (8)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceBM
BP M
1 reviews | Active since Jul 2026
11 Jul 2026, 19:12
Unprofessional and Rude Conduct from Sales Assistant
Extremely disappointed with the customer service I received at Mr Price V&A Waterfront today (11 July 2026). I visited the store to exchange a gift after misplacing my receipt. While one staff member, Collin, was professional, patient, and genuinely tried to assist me, another employee, whom I believe is named Azandi (with gold braids), was unnecessarily rude and disrespectful from the moment she became involved. She openly discouraged her colleague from helping me, spoke about me in front of me, and later told me she didn't care if I left a review because nothing would happen to her and that she could speak to customers however she wanted. I left the store feeling humiliated and verbally disrespected. Customer service should never make anyone feel this way. I sincerely hope Mr Price investigates this matter and recognises the professionalism shown by Collin, while addressing the unacceptable behaviour I experienced from the other employee.
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BP M
1 reviews | Active since Jul 2026
11 Jul 2026, 19:12
Unprofessional and Rude Conduct from Sales Assistant
Extremely disappointed with the customer service I received at Mr Price V&A Waterfront today (11 July 2026). I visited the store to exchange a gift after misplacing my receipt. While one staff member, Collin, was professional, patient, and genuinely tried to assist me, another employee, whom I believe is named Azandi (with gold braids), was unnecessarily rude and disrespectful from the moment she became involved. She openly discouraged her colleague from helping me, spoke about me in front of me, and later told me she didn't care if I left a review because nothing would happen to her and that she could speak to customers however she wanted. I left the store feeling humiliated and verbally disrespected. Customer service should never make anyone feel this way. I sincerely hope Mr Price investigates this matter and recognises the professionalism shown by Collin, while addressing the unacceptable behaviour I experienced from the other employee.
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Replies (0)AB
Anelle B
1 reviews | Active since Aug 2024
10 Jun 2026, 21:28
ARC V&A Waterfront
This is probably the 4th time I've tried getting product information from staff on the floor. Every time the sales person was totally clueless, and told me straight , this is not their department. But also the person responsible for that department is not available. Just a quick recap on the past 2 visits. I use Lancôme toner. I was struggling to find the specific one I use. I was told, mam, I don't know. Maybe you can Google it. Today, I went in to specifically nut a Chanel tinted serum. I even had a picture, with the exact colour I wanted. I was told, that they were very sorry. But they don't know how to help me. And the Chanel assistant is not available. I love ARC, and it's great that I'm getting Clicks points. But the Waterfront branch service is shocking. After I said to the sales lady, it's ok. I'll go to the Chanel sore a few stores from ARC. She responded : OK. My brain is hurting.
Helpful (0)
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Anelle B
1 reviews | Active since Aug 2024
10 Jun 2026, 21:28
ARC V&A Waterfront
This is probably the 4th time I've tried getting product information from staff on the floor. Every time the sales person was totally clueless, and told me straight , this is not their department. But also the person responsible for that department is not available. Just a quick recap on the past 2 visits. I use Lancôme toner. I was struggling to find the specific one I use. I was told, mam, I don't know. Maybe you can Google it. Today, I went in to specifically nut a Chanel tinted serum. I even had a picture, with the exact colour I wanted. I was told, that they were very sorry. But they don't know how to help me. And the Chanel assistant is not available. I love ARC, and it's great that I'm getting Clicks points. But the Waterfront branch service is shocking. After I said to the sales lady, it's ok. I'll go to the Chanel sore a few stores from ARC. She responded : OK. My brain is hurting.
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Replies (0)E
Ebrecia
1 reviews | Active since Apr 2026
17 May 2026, 13:09
Bad customer service from the Deli
What a terrible experience my family and I had at Pick 'n Pay V&A Waterfront Deli yesterday, 16/05/2026, So my family and I decided to pop into PnP Deli to grab something to eat, we were specifically looking for the Saturday and Sunday double deal special at R160 for 2 Rotisserie chicken, at 19:50 there was no chicken in the warmer then we asked the counter hand (Ashanti) who looked completely bewildered at our request. She then along with her 5 other colleagues giggled at our request, she then told us to wait, after almost 10 min of waiting she returned with two COLD, COMPLETELY OVERCOOKED, DRY, HARD Chickens and she just plonked in into my trolly after coming out from behind the counter. I was so shocked at the state the chicken was in that I asked the other ladies what this was, they were as shocked as I was at the state of this horrible chicken, I immediately asked for the manager whereby they rep**** had left already, I then asked another manager who happened to have walked by, she then called on the store manager on duty who was amazing, he gave us a discount for the chicken and promised to deal with the matter in a way he will find fit. This service was completely unacceptable and completely uncalled for. My family and I are paying customers and deserved better service. #dissatisfied #payingcustomer #badcustomerservice
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Ebrecia
1 reviews | Active since Apr 2026
17 May 2026, 13:09
Bad customer service from the Deli
What a terrible experience my family and I had at Pick 'n Pay V&A Waterfront Deli yesterday, 16/05/2026, So my family and I decided to pop into PnP Deli to grab something to eat, we were specifically looking for the Saturday and Sunday double deal special at R160 for 2 Rotisserie chicken, at 19:50 there was no chicken in the warmer then we asked the counter hand (Ashanti) who looked completely bewildered at our request. She then along with her 5 other colleagues giggled at our request, she then told us to wait, after almost 10 min of waiting she returned with two COLD, COMPLETELY OVERCOOKED, DRY, HARD Chickens and she just plonked in into my trolly after coming out from behind the counter. I was so shocked at the state the chicken was in that I asked the other ladies what this was, they were as shocked as I was at the state of this horrible chicken, I immediately asked for the manager whereby they rep**** had left already, I then asked another manager who happened to have walked by, she then called on the store manager on duty who was amazing, he gave us a discount for the chicken and promised to deal with the matter in a way he will find fit. This service was completely unacceptable and completely uncalled for. My family and I are paying customers and deserved better service. #dissatisfied #payingcustomer #badcustomerservice
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Replies (0)KS
Kathy S
1 reviews | Active since Jun 2014
18 Mar 2026, 08:59
HARBER CRUISE V&A WATERFRONT
The boat is lovely, we were part of a ladies group, where the ages ranged from 65 to 99 years old, and they all boarded, some with help from the professional staff, especially Asi, the guide. all in all , a fun trip, value for money at R60 pp (pensioners) and such excellent service
Helpful (0)
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Kathy S
1 reviews | Active since Jun 2014
18 Mar 2026, 08:59
HARBER CRUISE V&A WATERFRONT
The boat is lovely, we were part of a ladies group, where the ages ranged from 65 to 99 years old, and they all boarded, some with help from the professional staff, especially Asi, the guide. all in all , a fun trip, value for money at R60 pp (pensioners) and such excellent service
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Replies (0)AM
Andiswa M
1 reviews | Active since Mar 2026
6 Mar 2026, 17:59
I did not receive my order nor my full refund.
I ordered groceries on PicknPay via MrD worth R346 and their driver stated he delivered my order but he did not give it to me, I did not take my order, the only refunded me R20 out of R346, I am requesting my pull payout. Order number: GROC***
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Andiswa M
1 reviews | Active since Mar 2026
6 Mar 2026, 17:59
I did not receive my order nor my full refund.
I ordered groceries on PicknPay via MrD worth R346 and their driver stated he delivered my order but he did not give it to me, I did not take my order, the only refunded me R20 out of R346, I am requesting my pull payout. Order number: GROC***
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Replies (0)LK
Lawrence K
1 reviews | Active since Feb 2023
26 Feb 2026, 17:22
V&A Waterfront Cape Town.
I was in Cape Town, VA Mall and the establishment was very clean and vibrant.
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Lawrence K
1 reviews | Active since Feb 2023
26 Feb 2026, 17:22
V&A Waterfront Cape Town.
I was in Cape Town, VA Mall and the establishment was very clean and vibrant.
0
Replies (0)R
SS
Shade S
1 reviews | Active since Jan 2026
8 Jan 2026, 13:39
Complaint Regarding Food Quality and Customer Service
I would like to raise a formal complaint regarding very poor service and food quality experienced at Pick n Pay. On Tuesday, I purchased a chicken meal from the store. When I later arrived at the office and opened it, I noticed a very strong and unpleasant smell. A colleague of mine had purchased the same chicken and experienced exactly the same issue, confirming that the chicken smelled off. I had to leave work during office hours to return the chicken to the store. Upon returning it, I was informed that the smell was allegedly caused by the sauces, as the chicken was mixed with chilli sauce and two other sauces. This explanation was disappointing, as the smell was clearly not normal. The department manager, whose name I prefer not to mention, was abrupt but did attempt to assist us. However, instead of asking for our preferences or dietary requirements, she decided on our behalf what replacement food would be provided. We were not consulted, which I found unacceptable. The replacement food was delivered to our office a few hours after we returned to the store; however, by that time I had already left the office. I was extremely dissatisfied with how the matter was handled. The following day, I returned to collect the food that was offered as compensation. Unfortunately, this meal was just as disappointing, as it appeared to be the same food that had been kept aside. The salad was not fresh and looked as though feta cheese had been removed, even though it was originally included. I had expected that a fresh meal would be prepared. Although compensation was provided, the overall experience remained disappointing. As someone who works in customer service myself, I believe this situation could have been handled far better. A sincere apology, asking for food preferences, checking for allergies, or even offering a small voucher (R50 or R100) to allow us to choose our own meal would have gone a long way. Ultimately, I ended up giving the food away, as it was clearly not fresh. I work opposite the mall and regularly use Pick n Pay as my preferred option for lunch. This experience has left me extremely disappointed, as I believe the matter could have been handled with much greater care and professionalism. I trust that this feedback will be taken seriously and used to improve both food quality control and customer service going forward.
Helpful (0)
|Replies (0)SS
Shade S
1 reviews | Active since Jan 2026
8 Jan 2026, 13:39
Complaint Regarding Food Quality and Customer Service
I would like to raise a formal complaint regarding very poor service and food quality experienced at Pick n Pay. On Tuesday, I purchased a chicken meal from the store. When I later arrived at the office and opened it, I noticed a very strong and unpleasant smell. A colleague of mine had purchased the same chicken and experienced exactly the same issue, confirming that the chicken smelled off. I had to leave work during office hours to return the chicken to the store. Upon returning it, I was informed that the smell was allegedly caused by the sauces, as the chicken was mixed with chilli sauce and two other sauces. This explanation was disappointing, as the smell was clearly not normal. The department manager, whose name I prefer not to mention, was abrupt but did attempt to assist us. However, instead of asking for our preferences or dietary requirements, she decided on our behalf what replacement food would be provided. We were not consulted, which I found unacceptable. The replacement food was delivered to our office a few hours after we returned to the store; however, by that time I had already left the office. I was extremely dissatisfied with how the matter was handled. The following day, I returned to collect the food that was offered as compensation. Unfortunately, this meal was just as disappointing, as it appeared to be the same food that had been kept aside. The salad was not fresh and looked as though feta cheese had been removed, even though it was originally included. I had expected that a fresh meal would be prepared. Although compensation was provided, the overall experience remained disappointing. As someone who works in customer service myself, I believe this situation could have been handled far better. A sincere apology, asking for food preferences, checking for allergies, or even offering a small voucher (R50 or R100) to allow us to choose our own meal would have gone a long way. Ultimately, I ended up giving the food away, as it was clearly not fresh. I work opposite the mall and regularly use Pick n Pay as my preferred option for lunch. This experience has left me extremely disappointed, as I believe the matter could have been handled with much greater care and professionalism. I trust that this feedback will be taken seriously and used to improve both food quality control and customer service going forward.
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Replies (0)