Bad Experience turned the best

Bad Experience turned the best. When our order at V&A waterfront Spur came after 30 minutes of wait, it was cold and inedible. We called for Managers, one flat out refused to attend to us saying he's not assigned to our tabke, and the other listened and told us she'll fetch her other colleague.

After several more minutes of wait... Yolanda the Manager came to listen to us. She brought us another waiter and informed him that he should retake our order, she offered desserts and drinks on the house. As it was already around 22.00 we refused the desserts but gladly acceoted drinks with freshly made order. Yolanda kept checking on us and apologising for the bad experience we were subjected to. As we had mentioned that we will never set foot on that particular Spur again, she gave us her number and gave us an alternate solution to this, that we call her first before coming, if she's not on duty she'll ask one of her colleagues to take care of us. Mind you, she as well wasn't assigned to our table but she went above and beyond to assist us.