ARC V&A Waterfront

This is probably the 4th time I've tried getting product information from staff on the floor.

Every time the sales person was totally clueless, and told me straight , this is not their department. But also the person responsible for that department is not available.

Just a quick recap on the past 2 visits.

I use Lancôme toner. I was struggling to find the specific one I use.

I was told, mam, I don't know. Maybe you can Google it.

Today, I went in to specifically nut a Chanel tinted serum.

I even had a picture, with the exact colour I wanted.

I was told, that they were very sorry. But they don't know how to help me. And the Chanel assistant is not available.

I love ARC, and it's great that I'm getting Clicks points. But the Waterfront branch service is shocking.

After I said to the sales lady, it's ok. I'll go to the Chanel sore a few stores from ARC. She responded : OK.

My brain is hurting.