What's going on at Versofy??

Their service levels have dropped significantly since 2021 when they did my solar installation to now when I am merely requesting to add on an additional battery. I'm on a WA group with 4 people on their side but they don't seem to be talking to each other nor does it seem like they know whether they are coming or going.. it's like pulling teeth to get a simple quote from them! And now I get an email asking if I made a decision because their schedules are filling up!! Send me the quote that I asked for then I can make a decision!!!