IG
Ishalen G
1 reviews | Active since Oct 2012
07 Jun 2023, 11:23
Useless Technical Support
Useless Technical Support. Have logged a call over 12 hours ago and no call back from Technical Support. My Solar panels are not charging and no contact since ticket logged the night before.
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Replies (4)IG
Ishalen G's updateReviewer Update
08 Jun 2023, 10:12Update on this issue, its been almost 48 hours and during my power outage no power from the Versofy Solar System. What is the point of having a solar system that doesnt work during a power outage and even with a full day of sun out. Till now there have been no technicians sent out to resolve the issue. Versofy is great at sales and onboarding customer to start billing but definitely not recommended based on poor after sales service when you have issues to resolve.
IG
Ishalen G's update08 Jun 2023, 10:12
Reviewer Update
Update on this issue, its been almost 48 hours and during my power outage no power from the Versofy Solar System. What is the point of having a solar system that doesnt work during a power outage and even with a full day of sun out. Till now there have been no technicians sent out to resolve the issue. Versofy is great at sales and onboarding customer to start billing but definitely not recommended based on poor after sales service when you have issues to resolve.
Versofy Solar's replyOfficial
08 Jun 2023, 10:35Hi Ishalen, we value your feedback. Our in-house technical team did review your system remotely and noted that your system had a battery fault which is being investigated further. This is not a normal issue that we have experienced. The technicians are en route this morning to review the setup and get everything up and running. Our team has been in touch with you telephonically/via message during the course of yesterday and this morning, and we will keep you updated.
Versofy Solar's reply08 Jun 2023, 10:35
Official
Hi Ishalen, we value your feedback. Our in-house technical team did review your system remotely and noted that your system had a battery fault which is being investigated further. This is not a normal issue that we have experienced. The technicians are en route this morning to review the setup and get everything up and running. Our team has been in touch with you telephonically/via message during the course of yesterday and this morning, and we will keep you updated.
IG
Ishalen G's updateReviewer Update
14 Jun 2023, 10:32Update on this issue. The Issue was resolved with urgency post the above comments. Thank you Versofy for treating this with the urgency it needed and the service was active again on the 08 June.
IG
Ishalen G's update14 Jun 2023, 10:32
Reviewer Update
Update on this issue. The Issue was resolved with urgency post the above comments. Thank you Versofy for treating this with the urgency it needed and the service was active again on the 08 June.
Versofy Solar's replyOfficial
05 Jul 2023, 13:39Hi Ishalen, great news that everything has been resolved. We take all feedback on board to better our service and appreciate you in making us even better.
Versofy Solar's reply05 Jul 2023, 13:39
Official
Hi Ishalen, great news that everything has been resolved. We take all feedback on board to better our service and appreciate you in making us even better.