Thank you to Dan R and Versofy Solar for Outstanding Customer Service following my Initial Negative Review of the Company, Based on Problems my Parents were Experiencing with their Solar and your Customer Service Line.

On 9 November I gave Versofy Solar a very negative review, with only 1 star, based on problems my parents were experiencing with their solar, and the inability of the customer service support line to assist them.

Versofy responded to my negative review, and I would like to now add this review as an update based on the outstanding customer service they received.

Thank you so much for your response. Both I, and my parents, are very grateful to Versofy Solar for how you handled the problem with their solar.

As promised in your response, you sent a technician out the very next day to assist my Mom. She reported back that a technician named Dan Reitz came out to assist her. Apparently Dan was outstanding! He had a thorough look at their solar, and then adjusted some settings on the solar control system. He then helped my Mom to understand the Versofy app, and explained it all in detail to her in a highly professional and patient manner. He answered all her questions and didn't talk down to her.

My parents are extremely grateful to Dan and they specifically asked me to mention him by name and thank him for his amazing customer service and expertise. You now have two very happy clients!

Based on your professional response to my originall negative Hello Peter review in which I reported the problems my parents were experiencing with their solar, I will update the review to reflect the excellent service received.

Thank you once again!