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Shannon F

1 reviews | Active since Dec 2023

04 Dec 2023, 18:36

Terrible after sales services and fault resolution

The only reason for the 1 star is because it’s not possible to leave zero stars!

Dear Ross,

We had this solar solution installed and at first it worked perfectly without any issues. However, over the last month, we find ourselves paying for a service that we do not have and can not use! Several calls have been logged, apparently remote testing has been done, but the issue persists. No one has come to site to investigate and properly diagnose the problem so that it can be resolved once and for all. We were told it was a software issue and that the software had been upgraded. However, as I’ve already mentioned, the issue persists! Until both the installer and the Versofy team come to site to properly diagnose and resolve the fault, we will be withholding payment. I can not pay for uninterrupted backup power that I do not have!

0
Replies (3)
SF
Shannon F's update04 Dec 2023, 18:59
Reviewer Update
Update to the above review. We had to contact the installer directly to come to site as the feedback from the Versofy team was that they were unable to get anyone out….
Versofy Solar
Versofy Solar's reply05 Dec 2023, 08:20
Official
Hi Shannon, we apologise for this frustration. We will investigate further to see where this went wrong as this is not what we strive for. 
SF
Shannon F's update05 Dec 2023, 17:58
Reviewer Update
Updating this review to say that we were contacted by the team at Versofy today. They sent technicians to site to install a temporary battery while the faulty battery is being repaired. The installer also updated the software on the inverter. So far these fixes seem to be working. Thank you for getting our backup power restored.