1 reviews | Active since Sept 2015
Non-Existent & Shocking After Sales "Service" to my Elderly Parents
I am writing this review on behalf of my elderly parents who had Versofy Solar installed in January this year. In theory to make their lives easier when there was load shedding and mostly to save money on their electricity bill.
My Mom is 76 years old and works full-time as the breadwinner in the family because my Father is 81 years old and extremely unwell. My Mom has had problems with their solar almost since its installation. I would assist if I could but I am living in Cape Town and they're in Johannesburg so I'm unable to do more than write this review on their behalf in the hopes that someone at Versofy will take notice and provide the customer service that my parents deserve and that any reputable company would automatically provide.
My Mom has phoned Versofy numerous times to get assistance and to ask for a technician to be sent out to their home to help resolve the issues, but she has had no success. On her most recent call to Versofy, she spoke to an individual who could barely speak English and clearly had no clue what she was trying to explain to him. He asked her to go to the system/distribution board and manipulate various electrical wires/cables. What kind of company expects a 76 year old woman to do this, let alone any customer!
I am truly shocked. This is highly specialised and technical equipment and surely should only be adjusted by a trained individual.
I am appealing to somebody at Versofy to initiate contact with my parents or me to arrange to send out a technician as soon as possible to resolve my parents' solar problem.
Until such time as Versofy is able to provide my parents with the follow-up service and assistance that Versofy promises, and that my parents desperately need right now, I am warning ALL potential customers who are considering Versofy Solar to stay FAR away from this company.
I hope this issue will be resolved with the urgency it deserves. And once (hopefully) resolved and a technician sent to my parent's home, I hope to be able to update this post with a more favourable review of Versofy Solar.
Thank you so much for your response. Both I, and my parents, are very grateful to Versofy Solar for how you handled the problem with their solar.
As promised in your response, you sent a technician out the very next day to assist my Mom. She reported back that a technician named Dan Reitz came out to assist her. Apparently Dan was outstanding! He had a thorough look at their solar, and then adjusted some settings on the solar control system. He then helped my Mom to understand the Versofy app, and explained it all in detail to her in a highly professional and patient manner. He answered all her questions and didn't talk down to her.
My parents are extremely grateful to Dan and they specifically asked me to mention him by name and thank him for his amazing customer service and expertise. You now have two very happy clients!
Based on your professional response to my originall negative Hello Peter review in which I reported the problems my parents were experiencing with their solar, I will update the review to reflect the excellent service received.
Thank you once again!
Thank you so much for your response. Both I, and my parents, are very grateful to Versofy Solar for how you handled the problem with their solar.
As promised in your response, you sent a technician out the very next day to assist my Mom. She reported back that a technician named Dan Reitz came out to assist her. Apparently Dan was outstanding! He had a thorough look at their solar, and then adjusted some settings on the solar control system. He then helped my Mom to understand the Versofy app, and explained it all in detail to her in a highly professional and patient manner. He answered all her questions and didn't talk down to her.
My parents are extremely grateful to Dan and they specifically asked me to mention him by name and thank him for his amazing customer service and expertise. You now have two very happy clients!
Based on your professional response to my originall negative Hello Peter review in which I reported the problems my parents were experiencing with their solar, I will update the review to reflect the excellent service received.
Thank you once again!