nfulfilled Contract and Poor Service for Solar System Installation

I am extremely disappointed with the service I have received from Versofy regarding my solar system installation, which has been in place since June 23, 2023. Part of the contract was the installation of a new meter, but this has not been done despite numerous requests and broken promises.

My current meter trips when the optimal solar settings are used, requiring CoCT to come out and reset it. Over time, this is viewed as tampering, and I am then liable for fines. This problem effectively renders my installation nothing more than a glorified backup during load shedding.

Versofy cannot tell me when the meter will be replaced, citing that CoCT needs to do some work first. However, they are unable to provide a timeline for this. I receive no updates from Versofy unless I contact them, at which point they scramble to find out what is going on. This reactionary approach is unacceptable for a project that is massively overdue.

In the meantime, I have paid around R30,000 over my existing electricity bill for a system that was supposed to drastically reduce my spend. This situation is highly frustrating and unacceptable.