Erroneous debit on my account

Started off so well, great onboarding team, great installation and seems like a great product. Then comes the aggravation - I have asked on more than one occasion for confirmation of debit order amounts and dates, only to be told nothing will happen until the Finance Department activates the account and that only then can they provide me details.

A few days after installation and immediate account debit - this is despite the consultant assuring me that all will be provided in good time. I was assured that I wouldn't receive a 1 November debit. 7 days later debit runs without confirmation.

The response, Sorry for the confusion !