ZA
Zelmari A
1 reviews | Active since Sept 2023
04 Jun 2025, 08:43
Dishonest & no service after sales
Up to installation the service is fine, but after that, don’t expect anything! First of all, they don't mention ANYWHERE that they don't connect your geyser to the solar system. Not in the contract, not when they come out to ‘asses’ your property, no where. We phoned to report the geyser not warming up, and only then did they inform us that ‘they dont connect geysers at all’ which is funny because our friends who recommended them have exactly the same setup as us, and both their geysers are connected. (And no, we dont have their cheapest system) Our friends also have an extra flat on the property that is also connected, run their pool pump etc? When i told them this, they said it is impossible (implying that i am lying). Im writing this now while waiting for the 4th issue since installation in March 2025, to be resolved? The sun is shining like a champion, yet our solar is down, battery not charging, already phoned regarding this and they cant even tell you what a simple error means ( yet google could, and it has nothing to do with what is happening now)
Honestly wish i never even considered this company!!!!!!!
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Replies (6)0
Replies (6)
Versofy Solar's replyOfficial
04 Jun 2025, 10:08Hello Zelmari, we apologize for the frustration caused. Our head of support will be in touch.
Versofy Solar's reply04 Jun 2025, 10:08
Official
Hello Zelmari, we apologize for the frustration caused. Our head of support will be in touch.
ZA
Zelmari A's updateReviewer Update
06 Jun 2025, 06:35Update: As soon as the municipal electricity came back on, our solar started charging again all of a sudden? So is it not charged by the sun??
Also, municipal electricity off again this morning and our battery is on 19%?
Super sunny weather all day yesterday, 10 panels, apparently not strong enough for a minimum usage house?
We are a 2 person household, who barely use electricity, and as previously mentioned our geysers are not connected, so what is going on here?
Customer service said they would log a call to get a team out here 2 days ago, and we have not heard a single thing since then.
Also have not heard from them regarding my review as promised below & on google
There is a reason why they removed the review option on facebook, and why you cant see all the comments on their page. They filter the complaints they dont want potential customers to see
Dishonesty is not a way to go!
I can respect owning up and fixing your mistake , but hiding clients comments and not being open with customers is not the way to go!
Again, and still, wish i never got introduced to versofy
Also, municipal electricity off again this morning and our battery is on 19%?
Super sunny weather all day yesterday, 10 panels, apparently not strong enough for a minimum usage house?
We are a 2 person household, who barely use electricity, and as previously mentioned our geysers are not connected, so what is going on here?
Customer service said they would log a call to get a team out here 2 days ago, and we have not heard a single thing since then.
Also have not heard from them regarding my review as promised below & on google
There is a reason why they removed the review option on facebook, and why you cant see all the comments on their page. They filter the complaints they dont want potential customers to see
Dishonesty is not a way to go!
I can respect owning up and fixing your mistake , but hiding clients comments and not being open with customers is not the way to go!
Again, and still, wish i never got introduced to versofy
ZA
Zelmari A's update06 Jun 2025, 06:35
Reviewer Update
Update: As soon as the municipal electricity came back on, our solar started charging again all of a sudden? So is it not charged by the sun??
Also, municipal electricity off again this morning and our battery is on 19%?
Super sunny weather all day yesterday, 10 panels, apparently not strong enough for a minimum usage house?
We are a 2 person household, who barely use electricity, and as previously mentioned our geysers are not connected, so what is going on here?
Customer service said they would log a call to get a team out here 2 days ago, and we have not heard a single thing since then.
Also have not heard from them regarding my review as promised below & on google
There is a reason why they removed the review option on facebook, and why you cant see all the comments on their page. They filter the complaints they dont want potential customers to see
Dishonesty is not a way to go!
I can respect owning up and fixing your mistake , but hiding clients comments and not being open with customers is not the way to go!
Again, and still, wish i never got introduced to versofy
Also, municipal electricity off again this morning and our battery is on 19%?
Super sunny weather all day yesterday, 10 panels, apparently not strong enough for a minimum usage house?
We are a 2 person household, who barely use electricity, and as previously mentioned our geysers are not connected, so what is going on here?
Customer service said they would log a call to get a team out here 2 days ago, and we have not heard a single thing since then.
Also have not heard from them regarding my review as promised below & on google
There is a reason why they removed the review option on facebook, and why you cant see all the comments on their page. They filter the complaints they dont want potential customers to see
Dishonesty is not a way to go!
I can respect owning up and fixing your mistake , but hiding clients comments and not being open with customers is not the way to go!
Again, and still, wish i never got introduced to versofy
ZA
Zelmari A's updateReviewer Update
10 Jun 2025, 13:42It's been a week and we have not heard from anyone.
I can respect owning up & fixing an issue, but you obviously are not bothered to provide the service you promise.
No one contacted us regarding the issues on my reviews, even after speaking to a consultant who promised to log a call for our issue & get technicians out , we have not been contacted. No one has bothered to reach out.
The only consistent thing about this company is the amount of illogical excuses & lack of service.
I will not recommend Versofy Solar to ANYONE.
I can respect owning up & fixing an issue, but you obviously are not bothered to provide the service you promise.
No one contacted us regarding the issues on my reviews, even after speaking to a consultant who promised to log a call for our issue & get technicians out , we have not been contacted. No one has bothered to reach out.
The only consistent thing about this company is the amount of illogical excuses & lack of service.
I will not recommend Versofy Solar to ANYONE.
ZA
Zelmari A's update10 Jun 2025, 13:42
Reviewer Update
It's been a week and we have not heard from anyone.
I can respect owning up & fixing an issue, but you obviously are not bothered to provide the service you promise.
No one contacted us regarding the issues on my reviews, even after speaking to a consultant who promised to log a call for our issue & get technicians out , we have not been contacted. No one has bothered to reach out.
The only consistent thing about this company is the amount of illogical excuses & lack of service.
I will not recommend Versofy Solar to ANYONE.
I can respect owning up & fixing an issue, but you obviously are not bothered to provide the service you promise.
No one contacted us regarding the issues on my reviews, even after speaking to a consultant who promised to log a call for our issue & get technicians out , we have not been contacted. No one has bothered to reach out.
The only consistent thing about this company is the amount of illogical excuses & lack of service.
I will not recommend Versofy Solar to ANYONE.
Versofy Solar's replyOfficial
10 Jun 2025, 16:08Hello Zelmmari,
I understand that Dan has been in touch and will assist with sorting this out.
Again, apologies for the frustration.
I understand that Dan has been in touch and will assist with sorting this out.
Again, apologies for the frustration.
Versofy Solar's reply10 Jun 2025, 16:08
Official
Hello Zelmmari,
I understand that Dan has been in touch and will assist with sorting this out.
Again, apologies for the frustration.
I understand that Dan has been in touch and will assist with sorting this out.
Again, apologies for the frustration.
ZA
Zelmari A's updateReviewer Update
27 Jun 2025, 09:23Thank you to the Team from Versofy who reached out and went the extra mile to resolve our issues.
I was contacted by Versofy after my review, and they sent someone out who was more than competent! They tested our system & went through the whole issue with us, in detail. Unlike the first team that did the installation, this guy really went above and beyond. He was friendly, knows his stuff, actually listened to our concerns and explained everything regarding the system in detail, also answered all questions we had, and made sense. No excuses, only solutions. He was thorough and didnt just try to brush us off like the call centre.
Really appreciate everything that those involved did to fix what was wrong and ensure that we get what we paid for! Thank you!
I was contacted by Versofy after my review, and they sent someone out who was more than competent! They tested our system & went through the whole issue with us, in detail. Unlike the first team that did the installation, this guy really went above and beyond. He was friendly, knows his stuff, actually listened to our concerns and explained everything regarding the system in detail, also answered all questions we had, and made sense. No excuses, only solutions. He was thorough and didnt just try to brush us off like the call centre.
Really appreciate everything that those involved did to fix what was wrong and ensure that we get what we paid for! Thank you!
ZA
Zelmari A's update27 Jun 2025, 09:23
Reviewer Update
Thank you to the Team from Versofy who reached out and went the extra mile to resolve our issues.
I was contacted by Versofy after my review, and they sent someone out who was more than competent! They tested our system & went through the whole issue with us, in detail. Unlike the first team that did the installation, this guy really went above and beyond. He was friendly, knows his stuff, actually listened to our concerns and explained everything regarding the system in detail, also answered all questions we had, and made sense. No excuses, only solutions. He was thorough and didnt just try to brush us off like the call centre.
Really appreciate everything that those involved did to fix what was wrong and ensure that we get what we paid for! Thank you!
I was contacted by Versofy after my review, and they sent someone out who was more than competent! They tested our system & went through the whole issue with us, in detail. Unlike the first team that did the installation, this guy really went above and beyond. He was friendly, knows his stuff, actually listened to our concerns and explained everything regarding the system in detail, also answered all questions we had, and made sense. No excuses, only solutions. He was thorough and didnt just try to brush us off like the call centre.
Really appreciate everything that those involved did to fix what was wrong and ensure that we get what we paid for! Thank you!
Versofy Solar's replyOfficial
30 Jun 2025, 09:34Hello Zelmari,
I am very glad we could help!
I am very glad we could help!
Versofy Solar's reply30 Jun 2025, 09:34
Official
Hello Zelmari,
I am very glad we could help!
I am very glad we could help!