Disappointing experience

Disappointing experience

We met with a consultant to discuss our needs for a system and the installation approach. Then once we received the approvals, my installation was scheduled an I was given an installation date. The expectation that was set was that the installation would take 4 Days at most (with time built in incase there was bad weather. Once the installations started, the experience went down hill quickly, The team handling the installation did not have the correct equipment that had been discussed orignially for the system, and there seems to have been a gap in communications. They then scheduled to come back the next day, they were late to arrive at this appointment and still brought the incorrect items to site to install. After they left site, the system was not functioning correctly, and I was left with a problematic system over a long weekend. They returned after the long weekend to resolve these problems, but again had the incorrect geyserwise system. After much confusion over the correct geyserwise unit to install and resolving that the correct unit was ordered, and a number of days later the team arrived (Late again) to install the geyserwise, but incorrect unit was again brought to site and needed to be swapped at the supplier I tried a number of times to contact my Versofy rep to discuss my issues and seek assistance in getting the installation moving along, all my calls were not answered and I feel intentionally ignored, my voicemails were never answered, and my WhatsApp messages were Read, but he could not be bothered to even reply over WhatsApp to my queries. During inspection for a coc some items were highlighted that needed to be remediated, the team arrived to fix these snags, and after leaving site the system is again not functioning properly… Almost a month later I still don’t have a completely functioning system, there seems to have been a massive breakdown in communication between he team that did the original inspection to the team that were eventually sent to site to handle the installation.