Awful after sales customer care :-(

We were really so disappointed with Versofy's after sales service. When we recently bought our home we took over Versofy Solar system that the previous owner had installed. The system is still new and was not even a year old. 3 months after our cash settlement, which was a big investment on our part, we unfortunately had a storm and lightning affected the solar inverter. We immediately got hold of Versofy to assist. Sadly we got a bad response, essentially that they could not assist us in anyway, nothing like lets check if you are still under warranty, or lets see how best to remedy the situation. I was actually heartbroken at some point, that really, we spent over 120k and we are not being helped within 3 months!!! The only slight redemption was through Versofy we got a gem of a company that took the time to push on our behalf and found that the inverter was still under warranty and we just had to pay a much much welcome fee of under 6k for repair. I am so sad that if we had taken the system on credit with Versofy we would have been assisted. But pay cash and its like there goes your money, after this you are on your own. Please rethink your customer care.