Provident Fund Claim

I have been in contact with Verso since October regarding my claim.

On the 22nd November 2024 I recieved a call from one of the administrators advising payment would be made last week. Last week I waited for the payment nothing came through, called back to find out what is the delay they advised a different story which meant no payment was processed.

I have been calling the contact centre to do the follow up the agents are clueless they don’t know what to advise they just say please wait 10-15 workings. I requested to speak to an administrator yesterday I was advised she is on lunch and a call back will be logged for me till now no one called me. I really don’t know why they have agents if they know nothing about the claims or what to advise us when calling.

I am really disappointed with their services , the worst part these funds are deducted daily by them. They are thee worst with communication , no emails no calls and they don’t even update the activities on the App for you to know what is happening , even when calling the agents know absolutely nothing but just picking the calls they can’t answer.

Customer Satisfaction is one of the most important factor for a business , however Verso doesn’t care about that. I can’t wait to recieve my money after a whole 3 months waiting period before the funds deplete without me getting a cent after I’ve worked hard.

Worst worst worst worst company ever.