VCCB Refusing to Remove Debt Review Despite Court Order and Clearance Certificate

I am lodging a complaint against VCCB regarding their failure to remove a debt review status from my credit profile.

I have:

A valid court order confirming the termination of debt review

A clearance certificate issued by a registered debt counsellor

Logged a formal dispute on VCCB’s website and obtained a reference number

Despite this, VCCB is refusing to remove the debt review status and is requesting a DHS screenshot, even though the NCR system is currently offline.

A court order is legally binding and should not be overridden by administrative system delays.

It is unreasonable to require a DHS screenshot where a court order and clearance certificate have already been provided.

I request urgent removal of the debt review status and written confirmation once updated.

If this matter is not resolved promptly, I will escalate it to the NCR, the Credit Ombud and the Credit Bureau Association.