LS
Lee-michael Smith

1 reviews | Active since Oct 2019

09 Jan 2025, 10:21

VCCB are *********** & *****ulent

Negative star review! For the past 3 months they had information on my record incorrect, I logged a dispute, the staff are too *********** to understand the issue and do nothing about it, I raise the complaint to the manager who assures me it will get corrected in 20 days, they radio silence never hear from him again, I log the dispute again the month after aswell as contact the credit provider who confirms the everything on their side is correct with proof and correspondence with vccb, still no response, after email after email I get a response on December 20th telling me it will be corrected by the 31st, on the 7th of Jan I check and see it has not been corrected I send an email and the person asks me for a screenshot of the issue so that they can see what the problem is and log a dispute, so clearly they couldn’t careless and are just going about lying to customers, employing staff who don’t know what the hell they are doing all the while my credit record is being impacted

0
Replies (4)
Vericred Credit Bureau (VCCB)
Vericred Credit Bureau (VCCB)'s reply09 Jan 2025, 10:33
Official
Good day, 

We would like to offer our apologies for the inconvenience caused in this matter. 
A consultant will be in touch. 

Regards, 
LS
Lee-michael Smith's update09 Jan 2025, 15:45
Reviewer Update
And nobody has contacted me, ****s as usual, disgusting company, even the manager ignores things
Vericred Credit Bureau (VCCB)
Vericred Credit Bureau (VCCB)'s reply14 Jan 2025, 10:31
Official
Good day Mr Smith

Our records are up to date and correct, as confirmed with your credit providers. You are attempting to have us change the history on an account, which we are unfortunately not allowed to do. A consultant has forwarded the credit provider feedback to your email for your records.

Regards
LS
Lee-michael Smith's update14 Jan 2025, 11:08
Reviewer Update
You see what I mean about *********** staff? After 20 emails and calls they still don’t understand what is being asked, you have not updated my CURRENT records, for December and Jan it is still reflecting Octobers balance, I literally have the apology from your manager who explained you misunderstood in early December and that he will see to it corrected which he didn’t and stopped responding, I literally have correspondence from the provider to say that the fault is yours as all their records are updated at every other bureau which is correct, only you have this not updated, now you want to reply this ****! TERRIBLE COMPANY GUYS, they can’t even understand basic things and are quick to throw generic responses then act like the matter is solved! UPDATE MY RECORD