Remove incorrect account showing on my profile

All the information that shows with vccb it's incorrect I have been trying to log a dispute it keeps on loading not submitting online I called them I was sent a test document I told them it's still not working.iall I need is to fix the wrong account and judgements that shows my profile but it's so difficult to log a dispute or to be assisted when you call they tell you do it online .online it's not working .I need you guys to remove this incorrect information or accounts that shows on my name