ZM
Zukani M
1 reviews | Active since Jun 2019
01 Nov 2022, 20:45
Delayed responses and poor customer service
I am really battling to understand why my disputes are not fixed now I have and I keep on loging disputes with no success
Helpful (0)
Replies (1)0
Replies (1)
Vericred Credit Bureau (VCCB)'s replyOfficial
02 Nov 2022, 08:15Good day,
When the disputes were logged it was logged within 59 days after settling the accounts and as per our website where you had to accept the disclaimer before you were able to log the dispute is is stated that we do not dispute any accounts that were settled within the last 59 days.
Those disputes were closed as they were not valid disputes.
The 59 days have passed and you are more than welcome to dispute the accounts seperately on our website.
I see that your name and surname does not match the ones that was provided on our system and neighter is the email address.
Please send me a email to *** to explain why the name and surname provided on the dispute is not the same as provided here on the review and also send me a power of attorney authorising you to act on behalf of the consumer that logged the dispute.
I will wait your email.
When the disputes were logged it was logged within 59 days after settling the accounts and as per our website where you had to accept the disclaimer before you were able to log the dispute is is stated that we do not dispute any accounts that were settled within the last 59 days.
Those disputes were closed as they were not valid disputes.
The 59 days have passed and you are more than welcome to dispute the accounts seperately on our website.
I see that your name and surname does not match the ones that was provided on our system and neighter is the email address.
Please send me a email to *** to explain why the name and surname provided on the dispute is not the same as provided here on the review and also send me a power of attorney authorising you to act on behalf of the consumer that logged the dispute.
I will wait your email.
Vericred Credit Bureau (VCCB)'s reply02 Nov 2022, 08:15
Official
Good day,
When the disputes were logged it was logged within 59 days after settling the accounts and as per our website where you had to accept the disclaimer before you were able to log the dispute is is stated that we do not dispute any accounts that were settled within the last 59 days.
Those disputes were closed as they were not valid disputes.
The 59 days have passed and you are more than welcome to dispute the accounts seperately on our website.
I see that your name and surname does not match the ones that was provided on our system and neighter is the email address.
Please send me a email to *** to explain why the name and surname provided on the dispute is not the same as provided here on the review and also send me a power of attorney authorising you to act on behalf of the consumer that logged the dispute.
I will wait your email.
When the disputes were logged it was logged within 59 days after settling the accounts and as per our website where you had to accept the disclaimer before you were able to log the dispute is is stated that we do not dispute any accounts that were settled within the last 59 days.
Those disputes were closed as they were not valid disputes.
The 59 days have passed and you are more than welcome to dispute the accounts seperately on our website.
I see that your name and surname does not match the ones that was provided on our system and neighter is the email address.
Please send me a email to *** to explain why the name and surname provided on the dispute is not the same as provided here on the review and also send me a power of attorney authorising you to act on behalf of the consumer that logged the dispute.
I will wait your email.