Can VCCB be more efficient where turn around time is concerned please.

Item: Vericred Credit Bureau (VCCB)
Rating: 1
Author: zolisa S

I have logged a dispute with them on the 30 January and i received an automated responce with a reference number and on the message it entails that if there is no responce i should do a follow up with them within 5 working days , I followed up after 9 days and still no responce up until this stage.

Helpful (0)

Replies (3)

Vericred Credit Bureau (VCCB)'s replyOfficial

13 Feb 2024, 13:41

Good afternoon,

I hope you are doing well.

Please note that you have logged the dispute with us on 2024/01/30 at 13:52.

One of our consultants sent you a mail to request more information on 2024/01/31 at 16:07 and have not yet received a response.

Regards,

Vericred Credit Bureau (VCCB)'s reply13 Feb 2024, 13:41

Official

zolisa S's updateReviewer Update

13 Feb 2024, 15:08

I have never received any form of communication since the automated message. and there is nothing wrong with my email as I make use of it everyday. If that is the case i wudnt have sent you a follow up message on your customer care email and even on that one , there was no responce from you.

zolisa S's update13 Feb 2024, 15:08

Reviewer Update

Vericred Credit Bureau (VCCB)'s replyOfficial

13 Feb 2024, 15:28

Good day,

Please check your email as I have sent you an email and attached the email from the consultant sent to you on that date.

Regards,

Vericred Credit Bureau (VCCB)'s reply13 Feb 2024, 15:28

Official

Good day,

Please check your email as I have sent you an email and attached the email from the consultant sent to you on that date.

Regards,