JD
Johan D
1 reviews | Active since Sept 2013
14 Aug 2022, 13:11
Bad service
I have received my clearance certificate more then 3 months ago and still my credit profile is still not updated according my clearance certificate. When I dispute my credit profile / information I am informed that it is my debt counselor at Zero debt responsibility to instruct to update. My debt counselor at Zero debt assured me numerous times that it has been forwarded but still it's not resolved according my clearance certificate. Very frustrated and unhappy customer
Helpful (0)
Replies (9)0
Replies (9)
Vericred Credit Bureau (VCCB)'s replyOfficial
15 Aug 2022, 08:14Good morning,
Please note that I have contacted the NCR to find out why your status has not been updated with us and I will be in contact with you as soon as I have a response from them.
Also note that your Debt counsellor sent all your documents to the wrong email address that is no longer in use as a new one has been provided to all debt counsellors by the NCR, on the old email the debt counsellor would have received an auto response with a process to follow to get the accounts updated as well which has not been done.
I trust you will find the above in order.
Please note that I have contacted the NCR to find out why your status has not been updated with us and I will be in contact with you as soon as I have a response from them.
Also note that your Debt counsellor sent all your documents to the wrong email address that is no longer in use as a new one has been provided to all debt counsellors by the NCR, on the old email the debt counsellor would have received an auto response with a process to follow to get the accounts updated as well which has not been done.
I trust you will find the above in order.
Vericred Credit Bureau (VCCB)'s reply15 Aug 2022, 08:14
Official
Good morning,
Please note that I have contacted the NCR to find out why your status has not been updated with us and I will be in contact with you as soon as I have a response from them.
Also note that your Debt counsellor sent all your documents to the wrong email address that is no longer in use as a new one has been provided to all debt counsellors by the NCR, on the old email the debt counsellor would have received an auto response with a process to follow to get the accounts updated as well which has not been done.
I trust you will find the above in order.
Please note that I have contacted the NCR to find out why your status has not been updated with us and I will be in contact with you as soon as I have a response from them.
Also note that your Debt counsellor sent all your documents to the wrong email address that is no longer in use as a new one has been provided to all debt counsellors by the NCR, on the old email the debt counsellor would have received an auto response with a process to follow to get the accounts updated as well which has not been done.
I trust you will find the above in order.
JD
Johan D's updateReviewer Update
15 Aug 2022, 10:14Thanks for your response and hope this matter will be resolved soonest . I also inform my debt counselor at Zero debt to forward my documents to the correct email address. If you please follow up with zero debt as they are not responding to my emails.
JD
Johan D's update15 Aug 2022, 10:14
Reviewer Update
Thanks for your response and hope this matter will be resolved soonest . I also inform my debt counselor at Zero debt to forward my documents to the correct email address. If you please follow up with zero debt as they are not responding to my emails.
Vericred Credit Bureau (VCCB)'s replyOfficial
15 Aug 2022, 10:39Hi Johan,
No problem at all.
I have received confirmation from the NCR and your Debt review status has been removed from your profile with us as well.
No problem at all.
I have received confirmation from the NCR and your Debt review status has been removed from your profile with us as well.
Vericred Credit Bureau (VCCB)'s reply15 Aug 2022, 10:39
Official
Hi Johan,
No problem at all.
I have received confirmation from the NCR and your Debt review status has been removed from your profile with us as well.
No problem at all.
I have received confirmation from the NCR and your Debt review status has been removed from your profile with us as well.
JD
Johan D's updateReviewer Update
15 Aug 2022, 13:30Kindly forward me a updated credit report showing that my credit profile is updated according my clearance certificate.
JD
Johan D's update15 Aug 2022, 13:30
Reviewer Update
Kindly forward me a updated credit report showing that my credit profile is updated according my clearance certificate.
Vericred Credit Bureau (VCCB)'s replyOfficial
15 Aug 2022, 14:02Hi Johan,
You are more than welcome to obtain your free annual credit report on our website if you have not done so already.
I have also sent you an email earlier so if you could kindly send your requests directly to that email address I will be able to assist more efficiently
Thank you
You are more than welcome to obtain your free annual credit report on our website if you have not done so already.
I have also sent you an email earlier so if you could kindly send your requests directly to that email address I will be able to assist more efficiently
Thank you
Vericred Credit Bureau (VCCB)'s reply15 Aug 2022, 14:02
Official
Hi Johan,
You are more than welcome to obtain your free annual credit report on our website if you have not done so already.
I have also sent you an email earlier so if you could kindly send your requests directly to that email address I will be able to assist more efficiently
Thank you
You are more than welcome to obtain your free annual credit report on our website if you have not done so already.
I have also sent you an email earlier so if you could kindly send your requests directly to that email address I will be able to assist more efficiently
Thank you
JD
Johan D's updateReviewer Update
15 Aug 2022, 20:44Please resend the email so that I can respond accordingly.
JD
Johan D's update15 Aug 2022, 20:44
Reviewer Update
Please resend the email so that I can respond accordingly.
JD
Johan D's updateReviewer Update
16 Aug 2022, 22:43I'm still waiting for your email so I can get confirmation that all information regarding my clearance certificate has been updated
JD
Johan D's update16 Aug 2022, 22:43
Reviewer Update
I'm still waiting for your email so I can get confirmation that all information regarding my clearance certificate has been updated
JD
Johan D's updateReviewer Update
18 Aug 2022, 18:07How many times do MY DC and I need to resend documents so that this matter can be resolved??? It has been 3 months already. Frustrating!!!!
JD
Johan D's update18 Aug 2022, 18:07
Reviewer Update
How many times do MY DC and I need to resend documents so that this matter can be resolved??? It has been 3 months already. Frustrating!!!!
Vericred Credit Bureau (VCCB)'s replyOfficial
22 Aug 2022, 09:02Good day Johan,
As per my previous messages your profile has already been updated.
I have resent the email.
As per my previous messages your profile has already been updated.
I have resent the email.
Vericred Credit Bureau (VCCB)'s reply22 Aug 2022, 09:02
Official
Good day Johan,
As per my previous messages your profile has already been updated.
I have resent the email.
As per my previous messages your profile has already been updated.
I have resent the email.