BR
Boitumelo R
1 reviews | Active since Dec 2012
02 Sept 2021, 09:42
Adverse information - Incorrect listing - Account closed and settled
I have been sending emails to dispute incorrect listing, there is an adverse information on my credit profile listed by Vericred. I need this to be removed urgently.
I am working very hard to build my credit score, however Vericred is taking forever to remove this default on my profile. The accounts are paid up and I have also sent them the proof however, no one bother to contact me or update my profile.
I don't have an active account with ADT, account was closed long time ago. I don't have missing payments with any of my accounts both FNB Temp loans I had with FNB were paid up in time. I don't have an account with Vox anymore, this account is settled and closed
My accounts are up-to-date, never miss payment. These listing has impacted my credit record.
May you correct this urgently and update my profile correctly.
Helpful (0)
Replies (3)0
Replies (3)
Vericred Credit Bureau (VCCB)'s replyOfficial
09 Sept 2021, 16:48Good day Boitumelo
We herewith confirm that our team has received your dispute and is currently attending to it. This will be resolved within the 20 business day period that is allowed for the bureau to investigate and resolve a dispute after successful filing of the challenge. A member of the disputes team will be in contact as soon as the dispute is resolved.
We herewith confirm that our team has received your dispute and is currently attending to it. This will be resolved within the 20 business day period that is allowed for the bureau to investigate and resolve a dispute after successful filing of the challenge. A member of the disputes team will be in contact as soon as the dispute is resolved.
Vericred Credit Bureau (VCCB)'s reply09 Sept 2021, 16:48
Official
Good day Boitumelo
We herewith confirm that our team has received your dispute and is currently attending to it. This will be resolved within the 20 business day period that is allowed for the bureau to investigate and resolve a dispute after successful filing of the challenge. A member of the disputes team will be in contact as soon as the dispute is resolved.
We herewith confirm that our team has received your dispute and is currently attending to it. This will be resolved within the 20 business day period that is allowed for the bureau to investigate and resolve a dispute after successful filing of the challenge. A member of the disputes team will be in contact as soon as the dispute is resolved.
Vericred Credit Bureau (VCCB)'s replyOfficial
15 Sept 2021, 16:35Good day. Please take note that a bureau will resolve a dispute within the 20 business day period that is allowed in the Act to investigate and resolve a dispute after successful filing of the challenge (This means that once all of the correct supporting documents is submitted) You have logged your dispute on 28 August 2021 and you failed to provide an ID copy or a valid paid up letter for your FNB Temp Loans. Our consultant have advised you that there are outstanding documents on 9 September 2021 and we therefore disagree with your sentiment that we are are only responding to you after a month.
The progress of your disputes are as follows:
ADT - In progress within 20 business days period.
FNB Tem Loan - Insufficient credible evidence. We require a valid paid up letter from FNB (not a screenshot of an email as was submitted), to enable us to contact them and verify that the account is paid up. Please forward the correct credible evidence, where after we will be able to assist you with your dispute of this account.
Also take note that your Sanlam dashboard is separate from any data held on our records, and that the information will only be updated by them once your disputes are successfully resolved.
The progress of your disputes are as follows:
ADT - In progress within 20 business days period.
FNB Tem Loan - Insufficient credible evidence. We require a valid paid up letter from FNB (not a screenshot of an email as was submitted), to enable us to contact them and verify that the account is paid up. Please forward the correct credible evidence, where after we will be able to assist you with your dispute of this account.
Also take note that your Sanlam dashboard is separate from any data held on our records, and that the information will only be updated by them once your disputes are successfully resolved.
Vericred Credit Bureau (VCCB)'s reply15 Sept 2021, 16:35
Official
Good day. Please take note that a bureau will resolve a dispute within the 20 business day period that is allowed in the Act to investigate and resolve a dispute after successful filing of the challenge (This means that once all of the correct supporting documents is submitted) You have logged your dispute on 28 August 2021 and you failed to provide an ID copy or a valid paid up letter for your FNB Temp Loans. Our consultant have advised you that there are outstanding documents on 9 September 2021 and we therefore disagree with your sentiment that we are are only responding to you after a month.
The progress of your disputes are as follows:
ADT - In progress within 20 business days period.
FNB Tem Loan - Insufficient credible evidence. We require a valid paid up letter from FNB (not a screenshot of an email as was submitted), to enable us to contact them and verify that the account is paid up. Please forward the correct credible evidence, where after we will be able to assist you with your dispute of this account.
Also take note that your Sanlam dashboard is separate from any data held on our records, and that the information will only be updated by them once your disputes are successfully resolved.
The progress of your disputes are as follows:
ADT - In progress within 20 business days period.
FNB Tem Loan - Insufficient credible evidence. We require a valid paid up letter from FNB (not a screenshot of an email as was submitted), to enable us to contact them and verify that the account is paid up. Please forward the correct credible evidence, where after we will be able to assist you with your dispute of this account.
Also take note that your Sanlam dashboard is separate from any data held on our records, and that the information will only be updated by them once your disputes are successfully resolved.
Vericred Credit Bureau (VCCB)'s replyOfficial
28 Sept 2021, 16:24We herewith confirm that the disputes for both accounts were resolved and updated on our records, as confirmed via email. We trust that you find it in order. VCCB
Vericred Credit Bureau (VCCB)'s reply28 Sept 2021, 16:24
Official
We herewith confirm that the disputes for both accounts were resolved and updated on our records, as confirmed via email. We trust that you find it in order. VCCB